As stakeholder relationships and business in general have become increasingly central to the unfolding of stakeholder thinking, important new topics have begun to take centre stage in both the worlds of practitioners and academics. The role of project management becomes immeasurably more challenging, when stakeholders are no longer seen as simple objects of managerial action but rather as subjects with their own objectives and purposes. This book will aim to explain some of the complexities of project management and managerial relationships with stakeholders by discussing the practice of stakeholder engagement, dialog, measurement and management and the consequences of this practice for reporting and productivity, and performance within project management.

Very few software projects are completed on time, on budget, and to their original specification causing the global IT software industry to lose billions each year in project overruns and reworking software. Research supports that projects usually fail because of management mistakes rather than technical mistakes. Risk Management in Software Development Projects focuses on what the practitioner needs to know about risk in the pursuit of delivering software projects.Risk Management in Software Development Projects will help all practicing IT Project Managers and IT Managers understand: * Key components of the risk management process * Current processes and best practices for software risk identification * Techniques of risk analysis * Risk Planning * Management processes and be able to develop the process for various organizations

As stakeholder relationships and business in general have become increasingly central to the unfolding of stakeholder thinking, important new topics have begun to take centre stage in both the worlds of practitioners and academics. The role of project management becomes immeasurably more challenging, when stakeholders are no longer seen as simple objects of managerial action but rather as subjects with their own objectives and purposes. This book will aim to explain some of the complexities of project management and managerial relationships with stakeholders by discussing the practice of stakeholder engagement, dialog, measurement and management and the consequences of this practice for reporting and productivity, and performance within project management.

Brings together concepts across software engineering with a management perspectiveUse of case material to illustrate points madeIncludes checklists and working templates

'A wonderful and sometimes devastating book ... sophisticated, nuanced, fair-minded and yet very hard hitting' SIMON KUPER 'This will transport you to Qatar and teach you with humanity and empathy some of the dark truths about globalisation' BEN JUDAH 'John McManus is a remarkable, compelling writer' RORY STEWART 'Wise, well informed, fair-minded and honest' PETER OBORNE AN INTIMATE PORTRAIT OF LIFE IN THE FIFA 2022 WORLD CUP'S HOST NATION Just 75 years ago, the Gulf nation of Qatar was a backwater, reliant on pearl diving. Today it is a gas-laden parvenu with seemingly limitless wealth and ambition. Skyscrapers, museums and futuristic football stadiums rise out of the desert and Ferraris race through the streets. But in the shadows, migrant workers toil in the heat for risible amounts. Inside Qatar reveals how real people live in this surreal place, a land of both great opportunity and great iniquity. Ahead of Qatar's time in the limelight as host of the 2022 FIFA Men's World Cup, anthropologist John McManus lifts a lid on the hidden worlds of its gilded elite, its spin doctors and thrill seekers, its manual labourers and domestic workers. The sum of their tales is not some exotic cabinet of curiosities. Instead, Inside Qatar opens a window onto the global problems - of unfettered capitalism, growing inequality and climate change - that concern us all.

Success in project management requires the project manager to operate at many levels and deal with a myriad of internal and external stakeholders. Leadership in the project management requires the vision, ability and courage to guide individuals and teams to rewarding experiences.
Project Managers often expect to achieve a great deal, but need to realise they can achieve little without the efforts of others. This book focuses on the complexity and issues of leadership in project management. The book provides:
* assist project managers in their understanding of what leadership is and how leadership influences the outcome of project success
* demonstrate how empowerment can be used to achieve results and positive project outcomes
* demonstrate how to engage and influence others to achieve project goals
* define the theoretical and practical boundaries of decision making within the context of multiple stakeholder projects
* provide an insight into what it takes to build high performance project teams
* provide a communication taxonomy for managing multiple stakeholders and demonstrates how conflict should be managed
* Achieve your project management goals by providing clear leadership
* Build and develop an effective project team
* Demonstrates how to engage and influence stakeholders and team members to achieve project goals

Ask a British football fan what they know about Turkish football, and they are unlikely to describe scenes of camaraderie, hospitality and humour. They are more likely to mention banners proclaiming 'Welcome to hell'. Or Leeds United supporters stabbed to death on an Istanbul street. Frustrated by the game's distorted image back home, John McManus set out to show the Turkish football that he knew - the rich, funny, obsessive, fan culture that he had encountered on the terraces. But he hadn't accounted for the politics. His voyage began at the start of one of the darkest periods in Turkey's modern history, marred by bombings, armed conflict and an attempted coup d'etat. Football, he would soon discover, could not help but get dragged in. Travelling from the elite training facilities of Istanbul to dusty pitches on the Syrian border, taking in visits to far-flung clubs, encounters with characterful players and experiences at riotous matches along the way, Welcome to Hell? offers a unique perspective on an alluring yet troubled football culture, at once both familiar and miles apart from the game in Britain.

From the Whiting Award--winning writer John McManus comes a debut novel of startling originality and mystery. The son of an unknown father and an ostracized mother, and the next of kin in a long line of bastard relatives, nine-year-old Loren Garland lives a life of subtle mystery beneath the shadow of an East Tennessee mountain. It is on his family's broken-down estate that Loren's imagination grows, and with it, the extraordinary voice of Bitter Milk---a young boy named Luther, who may be Loren's imaginary friend, his conscience, or his evil twin. And yet outside the puzzle of Loren's brain, there are the darker goings-on of his family: his mother, who wishes she were a man; his new uncle, who plans to develop the Garland land into real estate; and his withered grandfather, who holds the clan together through truculence and fear. When his mother disappears, Loren must set out on a quest of his own devising, tossing aside the trappings of youth in order to discover the truth of the world.
Advance Praise for Bitter Milk
"An impressive follow-up to his two striking collections of stories, the brilliant, mordant Bitter Milk consolidates John McManus's place as one of the most powerful and original American writers of the twenty-first century."---Madison Smartt Bell, author of "The Stone That the Builder Refused"
"This mysterious, almost phantasmagoric, debut novel is reminiscent of Cormac McCarthy's The Orchard Keeper in its precociousness. McManus writes with a wisdom and empathy that belies his youth. Bitter Milk signals the arrival of an important new voice in Southern literature."---Ron Rash, author of" One Foot in Eden" and" Saints at the River"
John McManus was raisedin Blount County, Tennessee. The author of the story collections "Born on a Train" and "Stop Breakin Down," he became the youngest ever recipient of the Whiting Writers' Award in 2000. McManus currently divides his time between Tennessee and Austin, Texas.

Two years ago--at twenty-two--John McManus captivated writers and critics with his first story collection and became the youngest recipient of the Whiting Writers Award. Now McManus returns with a collection of stories equally piercing and visionary: stories about the young and old, compromised by circumstance and curiosity, and undergoing startling transformations. In “Eastbound,” a car driven by two elderly sisters breaks down on an elevated highway: Beneath them lies the lost country of the South, overrun with concrete and shopping centers but still possessing the spectres and secrets of the past. In “Brood,” a plucky young heroine moves with her mother into the home of the mother’s online boyfriend: She will use the Audubon Guide to Birds, and her own wits to survive the advances of the boyfriend’s teenaged son. In “Cowry,” two backpackers in New Zealand race to witness the first sunrise of the twenty-first century.

Winner of the Whiting Writers’ Award

In a voice somewhere between Cormac McCarthy and Kurt Cobain, John McManus explores young people living in extreme situations. Some are in the Tennessee Smoky Mountains, some in the Pacific Northwest, a few are in the Western deserts of Utah and Nevada, one is in England, and many are scattered throughout the Southern US. All are desperate for something beyond the ordinary lives that are given to them, and every one is absolutely unforgettable.

'A book as rich and complex as the extraordinary worlds of Turkish football it explores' David Goldblatt 'Captures the Turkish game with love, in all its beauty and darkness' Simon Kuper Ask a British football fan what they know about Turkish football, and they are unlikely to describe scenes of camaraderie, hospitality and humour. They are more likely to mention banners proclaiming 'Welcome to hell'. Or Leeds United supporters stabbed to death on an Istanbul street. Frustrated by the game's distorted image back home, John McManus set out to show the Turkish football that he knew - the rich, funny, obsessive, fan culture that he had encountered on the terraces. But he hadn't accounted for the politics. Travelling from the elite training facilities of Istanbul to dusty pitches on the Syrian border, taking in visits to far-flung clubs, encounters with characterful players and experiences at riotous matches along the way, Welcome to Hell? offers a unique perspective on an alluring yet troubled football culture.

This engaging and accessible textbook explores the challenges and complexities of managing operations in a service industry setting. Comprehensive in scope, this textbook considers key concepts from strategy and operations management from a global services perspective and integrates traditional theory with cutting-edge contemporary examples. Taking a student-centred approach, it gives the reader a solid understanding of the key issues faced by contemporary service organisations, from managing and reviewing risk to managing supplier relationships. Rich pedagogy, integrated online resources and relevant international case studies develop strategic thinking skills and equip students with the essential tools and techniques needed to plan, design, manage and control operations in diverse service industry contexts. This is an ideal textbook for students of service operations management at undergraduate, postgraduate and MBA level. Accompanying online resources for this title can be found at bloomsburyonlineresources.com/service-operations-management. These resources are designed to support teaching and learning when using this textbook and are available at no extra cost.

Business analysts are in agreement that our future economy, if not our present one, will be dominated by global business and a service economy. The existing literature, however, fails to explain the influence and application of the principles of strategic management in a global service economy. Competitive Strategies for Service Organizations fills that gap, providing an understanding of the major changes that will affect players in this economy. The picture this book paints is a complex one: the economic model based on the availability of capital is being replaced by one relying on innovation and intellectual capital-the cornerstone of the service economy. Current management strategy theory and its practical application are to some degree out of sync with this emerging model. Drawing on international examples for their case-study material, Neil Botten and John McManus balance their exposition of theory with real-world examples organized around the emerging service model. The authors discuss strategy in all its practical dimensions: political, economic, social and technological. In pulling together existing models and techniques and showing, through case histories, how these frameworks may be used in service organizations, they provide valuable guidelines for the forward-looking leaders of our growing service economy.